Terms & Conditions

The provided "Terms of Service" govern your usage and access to services, products, software, and websites offered by South Shore Registered Agents, LLC and its affiliates (collectively referred to as "South Shore Registered Agents", "we", "us", or "our").

By utilizing our services and website, you consent to adhere to these Terms and our Privacy Policy. If you disagree with any part of these Terms or our Privacy Policy, you must refrain from using our services and website. These Terms override any previous agreements or terms and conditions you may have had with us. Rights under these Terms are granted solely to the parties involved, excluding any third-party beneficiaries.

Proper Use of Our Website and Services

When using our website and services, you or any third party are prohibited from:

  • Manually or automatically accessing or retrieving any content or information from our systems, including using robots, spiders, crawlers, scrapers, or similar automated tools.
  • Ignoring any restrictions set by robot exclusion headers on any Service, circumventing technical limitations, activating disabled features, or reverse engineering our Services, except where such actions are explicitly prohibited by law.
  • Engaging in activities that disrupt the Services' functionality or hinder other users' access.
  • Copying, modifying, creating derivative works, displaying, republishing, uploading, posting, transmitting, reselling, or distributing our materials, information, or services.
  • Accessing or encouraging others to access any account, information, or content that you are not expressly authorized to use.
  • Using any Service in a way that breaches any applicable laws, regulations, or infringes on individual rights.
  • Uploading anything to our systems that violates laws, regulations, or individual rights.
  • Transferring any rights you have under these Terms.
  • Utilizing the Services in ways not explicitly permitted by these Terms.

In providing you services and for operational improvements, we may interact with information linked to your account, including data you submit or materials uploaded to our systems. If there's a suspicion of unauthorized, illegal, or criminal usage of your account, you authorize us to disclose information about you and your account to law enforcement authorities.

Address Usage Conditions

The scope of using our address depends on the service you acquire from us. For instance, if you only purchase registered agent service, our address can be utilized solely for providing a contact for service of process or legal notices.

Registered Agent Service and Business Filings

Handling Service of Process & Legal Documents

As your registered agent, we are authorized to receive service of process and legal documents on your behalf. We can handle up to 15 legal documents annually for you. Receipt of more than 15 documents may incur extra charges, with the fees subject to change at our discretion. We may also open, scan, upload, and transmit these documents to your account as part of our service. Our liability is limited to handling service of process and legal documents, excluding regular mail or non-legal items.

Regular Documents

Documents received at our address for your company that are neither state secretary communications about your registration nor service of process-related are classified as "Regular Documents." We will accept and scan up to (10) “Regular Documents” to an online account per service year. You will be notified of each “Regular Document” that is scanned into your account. We expect these notifications are used to notify the sender that the mailing address on file should be changed to your physical business address or personal mailing address. “Regular Documents” will never be physically forwarded to another mailing address. We are not responsible for any missed deadlines or time-sensitive issues related to these Regular Documents.

Document Destruction Policy

We do not indefinitely keep original documents received at our offices. Clients and their beneficiaries are expected to proactively avoid sending crucial documents to us. If such documents are sent, clients must promptly request their forwarding, and will incur all postal charges for mailing and insurance. All documents are destroyed 30 days after being digitally scanned.

Electronic Records and Signatures

As a digital company, we may require your electronic signature. Our failure to enforce a term does not waive our right to enforce it later. Should any term be unenforceable, the rest remain valid. You consent to us using your signature, electronically for document filings.

Requirement for Accurate Information

Accurate information is vital for state filings. We respect your privacy and do not sell your information, keeping non-public data confidential. You are responsible for the accuracy and legality of your information. It's imperative to notify us immediately of any changes to your information. Failure to maintain accurate, up-to-date information constitutes a material breach of our Terms and may lead to service termination.

Package Receipt Policy

As your registered agent for receiving legal documents, we do not accept packages on your behalf. Packages delivered to our office will be refused or returned. If refusal or return is not possible, you'll be notified of the package's receipt. By using our services, you acknowledge that we are not responsible for the care or shipping of packages. If you want a package forwarded to your account's associated address, you will bear all shipping and insurance costs along with associated fees. We will hold packages for 14 days from receipt before disposal.

Termination of Services

Upon service termination, you acknowledge:

  • Authorized account access implies authority to cancel services.
  • Termination is binding on the company(s).
  • All outstanding invoices must be paid.
  • You're responsible for regular and unbundled service fees.
  • Post-free trial service invoices must be paid.
  • You waive rights to statutory damages or tort claims.
  • A “change of address” request with USPS is not appropriate, as our address is not transferable to you.

Termination of Registered Agent Services

Service Termination by Us

We reserve the right to terminate your registered agent service for reasons including, but not limited to, inaccurate or outdated account information, inability to contact you, non-payment, suspected illegal activities, or other lawful grounds.

Service Termination by You

You can cancel your service at any time through your account on the client portal.

Acknowledgments Upon Termination

Upon terminating the service, you acknowledge:

You release us from all responsibilities related to notifying, forwarding, or re-mailing documents, regardless of whether our office address or registered agent status remains on corporate filings.

If we remain listed as the registered agent or our address is still used, we have the right to remove ourselves, potentially impacting your company's legal standing and licenses. All costs incurred with the resignation process as your registered agent by us will be your responsibility which include but are not limited to state filing fees, cost of postage, and associated expenses. This action could potentially place your company in a state of default, risking the loss of its license, standing, or approval by various agencies. While we do not commit to filing for our removal from your company records, we reserve the option to do so at our discretion.

Additionally, from the date of service termination, we will cease to forward any service of process, legal notices, lawsuits, mail, or other notices we may receive on behalf of your company.

You absolve us and our affiliates of any liability from third-party claims due to non-receipt of legal documents post-termination.

Handling Legal Documents After Termination

If we receive legal documents for you after termination, we will notify you via email. Access to these documents requires renewing your service, paying outstanding fees, or a per-document fee.

Waiver, Release, and Indemnification

After service termination, you waive any claims against us to notify of, re-mail, and or forward documents and release us from any obligation to do so, except as specified in these Terms. You agree to hold us and our affiliates harmless from any third-party claims due to delays or failures in receiving legal documents after termination of your registered agent service.

Billing and Payment Terms

Automatic Billing

Our services are billed through an automatic payment system. You must provide valid, current credit card details, and by doing so, you authorize us to charge your card for all purchased services and related fees.

Auto-Pay Specifics:

  • Auto-payments will be charged to the credit/debit card associated with your account.
  • To avoid charges for the next year, cancel auto-pay services at least one business day before the next scheduled charge. Cancellations must be done through your online account.
  • Failed annual auto-pay charges will result in an unpaid invoice in your account, subject to the terms outlined herein.

Declined Payments and Collections

We follow standard practices to collect owed amounts while respecting our clients. For declined autopayments, we may suspend your account and require payment for service reinstatement or cancellation. Although reluctant, we reserve the right to employ legal actions and collection agencies if necessary.

In case of Non-Payment:

  • You must pay all due amounts upon demand to resume or cancel services.
  • We are authorized to charge outstanding fees and penalties resulting from Non-Payment.
  • Non-Payment may lead to service delays, including locked documents and non-filing of compliance documents.
  • You bear responsibility for any third-party collection fees and charges by your card issuer, including overdraft, insufficient funds, and over-the-limit fees.
  • Failing to report billing issues waives your right to dispute such discrepancies.
  • We may modify service prices, content, or nature at any time, with notice provided by email, upon login, or on our website.

Refund Policy

All purchases are final and non-refundable. Users can cancel and halt service at any time from their online account. Depending on the time of cancellation (one business day before auto-billing), further charges can be stopped for an account. This policy does not override statutory rights.

One-Year Limit for Disputes

You must initiate any legal action or proceeding related to a dispute within one year from when the cause of action arises.

By agreeing to these Terms, you consent to arbitration on an individual basis. This means you cannot participate as a plaintiff or class member in any class, consolidated, or representative legal action against us. Class arbitrations, class actions, and consolidations with other arbitrations are not permitted. All disputes between us will be resolved by a single arbitrator.

Non-Professional Services Declaration and Indemnification

Non-Legal/Accounting Services

At South Shore Registered Agents, we serve as a fulfillment service provider, handling business filings and registered agent services. We are not a law firm, do not offer legal advice, and do not establish an attorney-client relationship. Our communications are not protected as attorney-client communications. Using our services does not create any fiduciary duties or obligations by our agents, affiliates, or employees.

Indemnification Clause

You agree to defend, indemnify, and hold us harmless against all claims, liabilities, losses, damages, and expenses (including attorneys' fees) arising from:

  • Any breach of these Terms or our Privacy Policy;
  • Improper use of our Services;
  • Providing inaccurate information about you or your business;
  • Violating third-party rights, including privacy, publicity, or intellectual property rights;
  • Breaking any laws or regulations;
  • Unauthorized access or use of our Services with your credentials;
  • Copyright infringement claims from scanning your documents;
  • Delivery service failures or delays;
  • Loss or destruction of your Legal Documents;
  • Our role as your registered agent in any legal action;
  • Claims related to your failure to maintain updated information on our websites.

You are responsible for the accuracy and legality of your information and for notifying us of any changes. We maintain the confidentiality of non-public information.

Intellectual Property Rights

We hold all rights to our services and website, including all intellectual property rights. These Terms do not grant you any ownership or rights to our intellectual property. "Intellectual Property Rights" encompass all current and future intellectual property rights, including patents, copyrights, trademarks, trade secrets, and others.

We welcome client feedback but do not offer compensation for implemented ideas. By submitting ideas, you acknowledge that your submissions are voluntary, without restrictions, and we may use them without compensation or confidentiality obligations.

Disclaimer of Warranties & Limitation of Liability

Disclaimer of Warranties

Our services and website are provided "as-is" without any express or implied warranties, including warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee that our services will be uninterrupted, error-free, or secure, and we are not liable for any viruses or other harmful components.

Limitation of Liability

We are not liable for indirect, consequential, special, incidental, exemplary, or punitive damages. We are not responsible for damages from unauthorized access to or use of our services or your account.

Our total liability for all claims related to our services will not exceed the amount you paid us in the twelve months preceding your claim.

Waiver, Severability, and Assignment of Rights

Waiver and Severability

Our failure to enforce any provision of these Terms does not waive our right to do so later. If any part of these Terms is deemed unenforceable, the remaining provisions continue to be valid and enforceable.

Assignment of Rights

You may transfer your rights and obligations under these Terms to another party, provided we receive and approve your request in writing beforehand. Our approval will not be unreasonably withheld. Similarly, we have the right to transfer our obligations and rights under these Terms to a successor or buyer in connection with any business transaction related to our Services.

Force Majeure Clause

Exemption from Liability

In events of extraordinary circumstances beyond our control, such as natural disasters, acts of God, epidemics, wars, or other similar occurrences, we are not liable for any failure to perform our services or obligations under these Terms. Such events include but are not limited to earthquakes, floods, fires, storms, epidemic, famine, changes in law, labor strikes, and armed conflicts ("Force Majeure Events").

Termination Due to Force Majeure

If a Force Majeure Event persists for more than sixty consecutive days, we reserve the right to terminate our services immediately. Under such circumstances, we will not be held liable for any consequences arising from this termination.

Our Contact Information

For inquiries or concerns regarding these terms of service, please reach out to us at:

Phone: [Your phone number]

Email: [Your email address]